Some contacts are personal emails and others are general submission inboxes. Which is better?

There isn’t one “better” option. It depends on the agency and how they manage submissions:

General submissions inbox

• Shared by multiple reps or assistants.
• Keeps everything in one place for the agency.
• Can sometimes mean slower response times, since many people check it.

Personal rep email

• Goes directly to the individual agent.
• Often feels more personal and direct.
• But only works if that rep prefers handling submissions themselves.

At Repunzel, we handle this for you:

• We track each agency’s stated preference.
• Your submission is automatically routed to the correct inbox.