---
title: "General inbox vs. personal agent email — what's the difference?"
url: "https://help.repunzel.com/en/article/general-inbox-vs-personal-agent-email-whats-the-difference"
language: "en"
last_updated: "2026-03-04T21:43:38.281Z"
---

# General inbox vs. personal agent email — what's the difference?

You might notice that some contacts on your list are personal agent emails while others are general submission inboxes. Here's what that means.

**General submissions inbox**

-   Shared by multiple reps or assistants at the agency
-   Keeps all submissions in one place
-   Can sometimes mean slower response times since multiple people are checking it

**Personal agent email**

-   Goes directly to one specific agent
-   Feels more direct and personal
-   Only works well if that agent prefers handling submissions themselves

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**How Repunzel handles this**

There's no single "better" option — it depends on the agency and how they manage their submissions. That's why we track each agency's stated preference and automatically route your email to the right inbox.

And here's a little secret — we even have relationships with a few agencies that don't normally accept submissions and have set up a dedicated address just for Repunzel. 😉

You don't need to think about any of this. We've got it covered.

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Questions? Reach out at [support@repunzel.com](mailto:support@repunzel.com).