---
title: "Refund policy"
url: "https://help.repunzel.com/en/article/refunds"
language: "en"
last_updated: "2026-03-04T22:21:10.369Z"
---

# Refund policy

We want you to be happy with Repunzel. Here's how our refund policy works.

**If you haven't sent any emails yet**

You're eligible for a full refund. No questions asked.

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**If you've already used the service**

Refunds are reviewed on a case-by-case basis. When we look at your request, we consider things like:

-   How long you've been using the service
-   How many emails you've sent
-   The nature of your concerns
-   Any other circumstances specific to your situation

We'll always try to find a fair solution.

* * *

**How to request a refund**

Email us at [support@repunzel.com](mailto:support@repunzel.com) with details about your situation and we'll get back to you promptly.