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Getting Started
Welcome to RepunzelHow Agent Lists Work (What You’re Buying)Commercial vs Theatrical vs Combo ListsRefund Policy & Expectations
Purchasing & Accessing Agent Lists
How to Purchase a ListHow List Purchases WorkWhere the List Appears After PurchaseHow Long Access LastsWhat Happens If You Buy Multiple ListsHow to upgrade or swap your listWhy doesn't the Combo list add up to the Commercial and Theatrical lists combined?
Contact List Management
Send to vs SkippedClearing a List Before a New SubmissionHow to Send to or Skip contacts from your listWhat “Send to” Means by DefaultHow multiple submissions workGeneral inbox vs. personal agent email — what's the difference?Can I send to a smaller group instead of my whole list?Do skipped contacts stay skipped in future rounds?Can I have more than one list in my account?Can I send hyper-personalized emails to specific agents?Can I move a submission to a different list?
Email Composer
Writing a Strong SubmissionUsing the [Agent first name] PlaceholderSending a TestSending to the "Send to" ListAttaching HeadshotsWhy is the "Send test" button grayed out?
Tracking Report
How to read your Tracking ReportWhat does the mail icon mean in my tracking report?
Sending & Delivery
Emails not sending through RepunzelHow the send limit worksWhy am I limited to 50 emails at a time?Can I submit again after finishing my submissions?Why is my test email going to spam?Can I send from multiple lists on the same day?Should I follow up with agents after my submission?Why does my submission show as "opened" before the agent saw it?
Legal & Compliance
Legal & Compliance
Account & Billing
Refund policyHow to set up a new Repunzel account with a different emailAccount access and Gmail permissionsHow to send submissions from a non-Gmail addressData RetentionCan I change the email address on my account?Can I suggest a feature?Why do I need a Gmail account?My custom domain email isn't working with Repunzel
FAQ's
Do agents pay to be listed on Repunzel?Does the Southeast Market List include Atlanta agencies?I've sent my first round but don't see my full list in the email composerI sent my first round of emails. How can I send the next round?How can I see how many emails I've sent?Can I send another email to the same agent? Do I have to pay again?What if some of my emails were marked undeliverable?Can I see the list of agencies before I purchase?How Does Sending Work? (Send to vs. Skipped)Is It Bad to Email Two Contacts From the Same Company?How do I get my public Actors Access profile link?How do I get my public Casting Networks profile link?How many emails a day can I send with the Los Angeles Managers list?Does the "Opens" count go up if an agent opens my email more than once?Why is there an email to records@repunzel.com in my Sent folder?

How to Send to or Skip contacts from your list

Sometimes you want to be selective about who gets your email. Here's how to manage your contacts in the Email Composer.

Skip a single contact

  1. Go to the Email Composer tab
  2. Make sure you're on the right submission round
  3. Find the contact you want to skip
  4. Click the red Skip button at the end of their row

They'll move from the Send to tab to the Skipped tab.

Not sure who to skip? Click the "Reasons to skip an agent" link near the top of the page for some helpful tips.

Adding back a contact

  1. Click the Skipped tab at the top of your contact list
  2. Find the contact you want to bring back
  3. Click the gray Add back button next to their name

They'll move back to the Send to tab and be eligible for your next submission.

Bulk skip contacts

  1. Tick the boxes next to all the contacts you want to skip
  2. Click the Skip [#] button at the top of the page

Important: Ticking the boxes alone won't skip anyone. You must click the Skip [#] button to actually move the selected contacts to the Skipped tab. Once you do, check the Skipped tab to confirm they've been moved.

Bulk Add back contacts

  1. Open the Skipped tab
  2. Tick the boxes next to all the contacts you want to add back
  3. Click the Add back [#] button at the top of the page

Important: Ticking the boxes alone won't add back anyone. You must click the Add back [#] button to actually move the selected contacts back to the Send to tab. Once you do, check the Send to tab to confirm they're back.

Quick tip

Repunzel sends to the first 50 agents on your Included list each round. If you want to prioritize certain agents, skip the others so your top picks go out first.

A note on the contact list

You can't add new contacts or edit any names or email addresses in your list. All contacts are researched and maintained by Repunzel to make sure you're always reaching the right people.

Questions? Reach out at support@repunzel.com.

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