Why is my test email going to spam?
If your test email landed in spam, it's usually related to how your email account is set up — not Repunzel itself. Here's what's likely happening and how to fix it.
The most common cause
If you're sending from a custom domain (like yourname.com), email providers need to verify that you're a legitimate sender. Without the right settings in place, your emails can look suspicious and get filtered as spam.
The three things that need to be configured are:
- SPF — confirms that the server sending your emails is authorized to do so
- DKIM — adds a digital signature to your emails to verify they haven't been tampered with
- DMARC — tells receiving servers what to do if your emails fail the above checks
How to fix it
If you're using a custom domain:
- Contact your domain host (GoDaddy, Bluehost, etc.) and ask them to help set up SPF, DKIM, and DMARC records. Let them know your emails are landing in spam.
- Check your domain health at MXToolbox's email health test to see what's missing
- For a deeper dive, DMARCLY's guide walks through the full setup
If you'd rather skip the technical stuff:
Switch to a Gmail account — Gmail has strong built-in deliverability and typically doesn't run into these issues. Just reach out and we can help you get set up.
Still having trouble? Reach out at support@repunzel.com and we'll help you figure it out.