Support
Latest updates
Go back to app
Support
Latest updates
Go back to app
Getting Started
Welcome to RepunzelHow Agent Lists Work (What You’re Buying)Commercial vs Theatrical vs Combo ListsRefund Policy & Expectations
Purchasing & Accessing Agent Lists
How to Purchase a ListHow List Purchases WorkWhere the List Appears After PurchaseHow Long Access LastsWhat Happens If You Buy Multiple ListsHow to upgrade or switch your listWhy doesn't the Combo list add up to the Commercial and Theatrical lists combined?
Contact List Management
Included vs ExcludedClearing a List Before a New SubmissionHow to include or exclude contacts from your listWhat “Included” Means by DefaultHow multiple submissions workGeneral inbox vs. personal agent email — what's the difference?Can I send to a smaller group instead of my whole list?Do excluded contacts stay excluded in future rounds?Can I have more than one list in my account?Can I send hyper-personalized emails to specific agents?Can I move a submission to a different list?
Email Composer
Writing a Strong SubmissionUsing the [Agent first name] PlaceholderSending a TestSending to Included ListAttaching HeadshotsWhy is the "Send test" button grayed out?
Tracking Report
How to read your Tracking ReportWhat does the mail icon mean in my tracking report?
Sending & Delivery
Emails not sending through RepunzelHow the send limit worksWhy am I limited to 50 emails at a time?Can I submit again after finishing my submissions?Why is my test email going to spam?Can I send from multiple lists on the same day?Should I follow up with agents after my submission?Why does my submission show as "opened" before the agent saw it?
Legal & Compliance
Legal & Compliance
Account & Billing
Refund policyHow to set up a new Repunzel account with a different emailAccount access and Gmail permissionsHow to send submissions from a non-Gmail addressData RetentionCan I change the email address on my account?Can I suggest a feature?Why do I need a Gmail account?My custom domain email isn't working with Repunzel
FAQ's
Do agents pay to be listed on Repunzel?

Emails not sending through Repunzel

This usually happens when Repunzel's connection to your Gmail has expired — totally normal and easy to fix.

Step 1 — Remove Repunzel from your Google permissions

Step 2 — Reconnect Repunzel

  • Go to app.repunzel.com
  • Log out, then log back in
  • When Google asks for permission, click Allow on all the prompts

Step 3 — Test it Send yourself a quick test email through Repunzel. If it lands in your inbox, you're good to go.

Still stuck? Shoot us a message at support@repunzel.com and we'll take a look.

Was this article helpful?

Powered by Product Fruits