Getting Started

Welcome to Repunzel How Agent Lists Work (What You’re Buying)Commercial vs Theatrical vs Combo Lists Refund Policy & Expectations

Purchasing & Accessing Agent Lists

How to Purchase a List How List Purchases Work Where the List Appears After Purchase How Long Access Lasts What Happens If You Buy Multiple Lists How to upgrade or swap your list Why doesn't the Combo list add up to the Commercial and Theatrical lists combined?

Contact List Management

Send to vs Skipped Clearing a List Before a New Submission How to Send to or Skip contacts from your list What “Send to” Means by Default How multiple submissions work General inbox vs. personal agent email — what's the difference?Can I send to a smaller group instead of my whole list?Do skipped contacts stay skipped in future rounds?Can I have more than one list in my account?Can I send hyper-personalized emails to specific agents?Can I move a submission to a different list?

Email Composer

Writing a Strong Submission Using the [Agent first name] Placeholder Sending a Test Sending to the "Send to" List Attaching Headshots Why is the "Send test" button grayed out?

Tracking Report

How to read your Tracking Report What does the mail icon mean in my tracking report?

Sending & Delivery

Emails not sending through Repunzel How the send limit works Why am I limited to 50 emails at a time?Can I submit again after finishing my submissions?Why is my test email going to spam?Can I send from multiple lists on the same day?Should I follow up with agents after my submission?Why does my submission show as "opened" before the agent saw it?

Legal & Compliance

Legal & Compliance

Account & Billing

Refund policy How to set up a new Repunzel account with a different email Account access and Gmail permissions How to send submissions from a non-Gmail address Data Retention Can I change the email address on my account?Can I suggest a feature?Why do I need a Gmail account?My custom domain email isn't working with Repunzel

FAQ's

Do agents pay to be listed on Repunzel?Does the Southeast Market List include Atlanta agencies?I've sent my first round but don't see my full list in the email composer I sent my first round of emails. How can I send the next round?How can I see how many emails I've sent?Can I send another email to the same agent? Do I have to pay again?What if some of my emails were marked undeliverable?Can I see the list of agencies before I purchase?How Does Sending Work? (Send to vs. Skipped)Is It Bad to Email Two Contacts From the Same Company?How do I get my public Actors Access profile link?How do I get my public Casting Networks profile link?How many emails a day can I send with the Los Angeles Managers list?Does the "Opens" count go up if an agent opens my email more than once?Why is there an email to records@repunzel.com in my Sent folder?

How to upgrade or swap your list

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